Richdesk blog
Richdesk blog
Keep up to date with the latest news.
Keep up to date with the latest news.
What’s The Difference Between a Help Desk and a Service Desk?
Terminology can often become a barrier to solutions. That is why we will explore the difference between a help desk and a service desk. In doing this, we will help you work out how all of the elements of the two come together to make a business thrive.
What is Automated Customer Service Software?
When a customer needs an answer, you can’t leave them waiting. That is why it is essential to have a system in place to support your clients 24/7, such as automated customer service. What exactly is automated customer service, and how can it help your business?
Richdesk Improves Council Shared Service
A service desk serving Test Valley Borough Council and Winchester City Council is using Richdesk to further improve customer service levels. Read about the excellent service provided by our team here at Richdesk and how the work has been successfully implemented.
What Can ITIL4 Do for My Business?
For organisations looking at best practice IT management, ITIL4 is an opportunity to access the latest thinking and recommendations from practitioners and industry professionals. In this article, we will examine why ITIL4 could be the best approach for your business.
GDPR: Has Your Service Desk Covered Everything?
You may have prepared for GDPR, but you must be sure that your service desk has checked all the boxes before it’s too late. As we delve into more detail, this article will examine the key elements to check and how data and software both come into play.
Want to be a hero? Champion Enterprise Service Management
Service management has helped businesses build and manage IT services for many years. But why should it be limited to just IT? This article highlights the many benefits of introducing enterprise service management into your business to unlock your true potential.
Is Customer Service Workflow the Secret to IT Self-Service?
To provide exceptional customer experience, you need consistency. When customers become familiar with a support process, it runs smoothly. Find out how to use customer service workflow to provide a consistent, automated customer support experience, without the headache.
5 Pro Tips to Create a Useful IT Self-Service Portal
Effective self-service can improve your customer experience and reduce the pressure on your support teams. After talking to our customers and undergoing extensive research on this topic, we are happy to share our tips for building an effective self-service portal.
What’s The Difference Between a Help Desk and a Service Desk?
Terminology can often become a barrier to solutions. That is why we will explore the difference between a help desk and a service desk. In doing this, we will help you work out how all of the elements of the two come together to make a business thrive.
What is Automated Customer Service Software?
When a customer needs an answer, you can’t leave them waiting. That is why it is essential to have a system in place to support your clients 24/7, such as automated customer service. What exactly is automated customer service, and how can it help your business?
What Can ITIL4 Do for My Business?
For organisations looking at best practice IT management, ITIL4 is an opportunity to access the latest thinking and recommendations from practitioners and industry professionals. In this article, we will examine why ITIL4 could be the best approach for your business.
GDPR: Has Your Service Desk Covered Everything?
You may have prepared for GDPR, but you must be sure that your service desk has checked all the boxes before it’s too late. As we delve into more detail, this article will examine the key elements to check and how data and software both come into play.
Want to be a hero? Champion Enterprise Service Management
Service management has helped businesses build and manage IT services for many years. But why should it be limited to just IT? This article highlights the many benefits of introducing enterprise service management into your business to unlock your true potential.
Is Customer Service Workflow the Secret to IT Self-Service?
To provide exceptional customer experience, you need consistency. When customers become familiar with a support process, it runs smoothly. Find out how to use customer service workflow to provide a consistent, automated customer support experience, without the headache.
5 Pro Tips to Create a Useful IT Self-Service Portal
Effective self-service can improve your customer experience and reduce the pressure on your support teams. After talking to our customers and undergoing extensive research on this topic, we are happy to share our tips for building an effective self-service portal.
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